Terms of service

Ledgerly is operated by REVDB LLC. These terms cover the accounting firm that subscribes, and the people that firm invites. They are written from what the software actually does, and the figures in them are the ones in the code.

Last updated 9 October 2026.

Who the agreement is with

The agreement is between REVDB LLC and the firm, business, or household subscriber that creates an account (whether a Household & Family Vault, an Entrepreneur or Real Estate Investor account, a Bookkeeping & CAS practice, or a CPA & Tax Firm). Where a firm invites clients through a client portal link, those invited clients reach only their own documents and are not charged by us.

Who owns the documents

The firm and its clients do. We store and process documents to provide the service and for no other purpose. We do not sell them, we do not share them with anyone outside the service, and we do not use a firm's client documents to train anything.

How long documents are kept, and when they go

Three separate clocks, and each one is in the software rather than in a promise:

• Retention. Seven years past a return's due date is the default retention period for every firm, and each firm owner can change it (from 3 to 25 years) or clear it to keep everything indefinitely. When a document passes its retention date, it waits a further 90 days before anything is destroyed, visible to the firm the whole time on the retention schedule so the firm can place a hold on basis or carryover records before removal. A firm that clears its retention setting keeps everything.
• Deleting a document. Deleting marks it. It stays recoverable for 60 days and is then destroyed: the stored file and the record of it.
• Deleting a client. Also a mark, also with a window, and the same destruction afterwards.

A document that another part of the service is relying on is not destroyed on a timer. If a bookkeeping entry cites it, or if a record exists because that document created it, it is kept and the firm is told why.

What we agree to do

• Keep the service available, and tell a firm when it is not.
• Encrypt documents in transit and at rest, and require more than a password to reach them.
• Let a firm export its own data, and give it back on request, in a form it can use.
• Tell a firm without unreasonable delay if their data is exposed.

What we do not promise

The service reads documents and proposes entries. It does not give tax or accounting advice, and nothing it produces is a substitute for a qualified professional's judgement. A figure read from a document is offered to a person to check, and the firm remains responsible for what it files. We do not guarantee that a document is read correctly, and the product is built on the assumption that a person reviews what it proposes.

What the firm agrees to

• Only upload documents it is entitled to hold, and only invite people it actually acts for.
• Keep its own sign-in credentials private, and remove staff who leave.
• Not attempt to reach another firm's data, probe the service, or resell it as its own.

Paying for it, 6-month free trial, and automatic renewal

Fees are the ones shown on the signup or billing screen before a charge is made, including Household & Family Vault plans ($9/month or $79/year), Entrepreneur plans ($29 to $79/month), Bookkeeping & CAS plans ($199/month), and CPA & Tax Firm plans ($100/month). Self-serve plans include a 6-month free trial with no credit card required at signup. When a paid subscription is started, it renews automatically each month or year (automatic renewal) at the stated plan rate until cancelled. We will not start charging an account without telling you first. If a payment fails, you are notified and have a stated grace period before access changes; access is restricted before it is removed, and nothing is deleted for non-payment during that period.

Security incident notification, subprocessors, and FTC Safeguards Rule (16 CFR Part 314 / IRS Pub. 4557)

For CPA firms and tax preparers subject to the FTC Safeguards Rule (16 CFR Part 314, including § 314.4(f) service-provider oversight and § 314.4(j) notification events) and IRS Publication 4557, REVDB LLC commits to maintain encryption in transit and at rest, strict multi-tenant firm isolation, and continuous access logging. If we discover a security incident, data breach, or unauthorized disclosure of customer information held on a firm's behalf, we will notify the firm's account owner within 72 hours of discovery with the known scope, affected records, and containment actions. Security questions, vendor due-diligence inquiries, and incident reports go to security@myledgerly.ai. Infrastructure subprocessors are DigitalOcean LLC (United States compute and encrypted block/object storage), Amazon Web Services Inc. (AWS SES transactional email), Twilio Inc. (transactional SMS after explicit taxpayer opt-in), Stripe Inc. (billing), and Anthropic PBC (optional redacted document extraction with zero training retention).

Your rights to access, correct, or delete your data

We collect each category of data only for the purpose of delivering the service: uploaded documents are collected to track checklists and extract figures into workpapers; client contact details, entities, and encrypted SSNs/EINs are collected to identify clients, organize engagements, and send portal notifications; and sign-in and payment details are collected to authenticate users and manage subscriptions. Individuals and firms have the right to access, the right to correct, and the right to delete their data. Firm owners can export, correct, or delete records at any time in the application, and clients or users may exercise their right to access, correct, or delete their data through their CPA firm or by emailing support@myledgerly.ai.

Ending it and online cancellation

You may cancel online at any time in your Billing settings (via the Stripe billing portal) or by emailing support@myledgerly.ai, and ask for your data back. Cancellation stops future renewals at the end of the current billing period. We may end the agreement for non-payment, or for use that breaks the terms above, and we will say which. On ending, you have a reasonable period to export everything before it is destroyed, and the retention clocks above still apply to what remains.

Text messages

A client is only ever texted after ticking a consent box in their own portal. Messages are limited to documents the firm has asked for and filing deadlines, never marketing. Replying STOP ends them immediately and everywhere, and HELP explains how. Message and data rates may apply.

Changes to these terms

If these terms change in a way that matters, firms are told before the change takes effect rather than after. The date at the top is the date of the current version.

Getting in touch

REVDB LLC, 105 South 3rd Street, Pflugerville, Texas 78660, United States. Questions about these terms, or about data held on a firm's behalf, go to the firm's own contact inside the product, or to us at myledgerly.ai.

See also how your data is handled, which covers what is held, where it runs, and who else touches it.